V-Etico Services Pte Ltd
PDPA Compliance Documentation
www.thiran.io
Effective: 19 February 2026
This document contains three compliance instruments:
- Privacy Policy
- Cookie Consent Policy & Banner
- Data Collection Consent Form
Data Protection Officer: velu@v-etico.com
PRIVACY POLICY
| Organisation | V-Etico Services Pte Ltd |
| Website | www.thiran.io |
| Effective Date | 19 February 2026 |
| DPO Contact | velu@v-etico.com |
1. Introduction
V-Etico Services Pte Ltd (“we”, “us”, or “our”) is committed to protecting the personal data of individuals who interact with our website at www.thiran.io (the “Website”). This Privacy Policy explains how we collect, use, disclose, and protect your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore and its amendments.
By using our Website, you consent to the collection and use of your personal data as described in this Policy. If you do not agree with this Privacy Policy, please do not use our Website or services.
2. Personal Data We Collect
We collect the following categories of personal data when you interact with our Website. The specific data collected depends on how you engage with us:
2.1 General Website Visitors & Enquiry Users
- Full name
- Email address
- Mobile phone number (for WhatsApp communication and service updates)
- Internet Protocol (IP) address
2.2 Registered Account Users
- Full name and profile information
- Email address
- Mobile phone number
- Account credentials (username and encrypted password)
- Communication preferences
2.3 Business or Corporate Clients (B2B)
- Company name and company registration details
- Business email address and phone number
- Business or office address
- Name and contact details of authorised representative
- Any other relevant data required to deliver agreed services
We collect this data through contact forms, newsletter sign-ups, account registration, WhatsApp interactions, and other interactive features on our Website.
3. When We Collect Your Data
We may collect your personal data when you:
- Visit or browse our Website using a cookies-enabled browser
- Complete and submit a contact or enquiry form on our Website
- Register a user account with us
- Subscribe to our mailing list or newsletter
- Request services or products from us
- Respond to surveys or feedback requests on our Website
- Contact us with questions, comments, or support requests
- Transact with us, including purchasing or subscribing to services
- Disclose data to us through the Website in any other way
4. Purpose of Collection
We collect your personal data for the following purposes:
- To respond to your enquiries and provide customer support via email or WhatsApp
- To send you service updates and notifications via WhatsApp (with your consent)
- To send you updates, newsletters, or marketing communications (with your consent)
- To manage your account or subscription, if applicable
- To facilitate online transactions or service requests
- To evaluate your preferences and improve our Website and services
- To comply with applicable legal and regulatory obligations
We will only use your personal data for purposes that a reasonable person would consider appropriate in the circumstances, and that you have been notified of.
5. Consent
We obtain your consent before or at the time of collecting your personal data. You may withdraw your consent at any time by contacting us at velu@v-etico.com. Please note that withdrawal of consent may affect our ability to provide certain services to you.
Please also note that even after withdrawal of consent, we may continue to retain your personal data where required by law or for legitimate business purposes such as record-keeping and legal compliance.
6. How We Share Your Data
We do not sell, rent, or trade your personal data. We may share your data with the following parties, where necessary:
- Our related entities, including subsidiaries and affiliated companies
- Service providers and vendors who assist us in operating our Website and delivering our services (bound by confidentiality and data protection obligations)
- Third-party business partners with whom we collaborate or affiliate to deliver services you have requested
- Regulatory or government authorities, where required by applicable law
All third parties, with the exception of government or statutory bodies, are subject to data protection obligations and may only use your personal data for the specific functions they are engaged to perform.
7. Transfer of Personal Data Overseas
If we transfer your personal data to recipients outside Singapore, we will ensure that such transfers are made in accordance with the PDPA and that the receiving parties provide a comparable standard of protection for your data. We may transfer data to our affiliated entities, cloud hosting providers, or other service partners who may be located in other countries.
8. Retention of Personal Data
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law or business purposes. This may include retaining your data even after you have withdrawn your consent, where there is a legal basis to do so (e.g., ongoing contractual obligations, statutory requirements, or dispute resolution).
When your data is no longer needed, we will securely delete or anonymise it in accordance with our data retention procedures.
9. Protection of Personal Data
We implement reasonable technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include access controls, encryption, and regular security reviews.
However, please note that no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. While we take reasonable measures to protect your personal data, we cannot be held liable for any loss you may suffer as a result of unauthorised access to, or loss of, any data provided through our Website.
In the event of a confirmed security breach that is likely to result in significant harm to affected individuals, we will notify the Personal Data Protection Commission (PDPC) within 3 business days of discovery, and notify affected individuals as required under the PDPA. We may also post a notice on the Website or notify you by email at the address you have provided, where appropriate.
10. Links to Third-Party Websites
Our Website may contain links to third-party websites, microsites, or external platforms whose privacy practices may differ from ours. If you submit personal data to any of those sites, that data shall not be governed by this Privacy Policy.
We encourage you to review the privacy statement of any website you visit. By clicking on or activating such links and leaving our Website, we can no longer exercise control over any data or information you provide to any other entity. Access to third-party websites is therefore entirely at your own risk.
11. Your Rights
Under the PDPA, you have the right to:
- Request access to your personal data held by us
- Request correction of inaccurate or incomplete personal data
- Withdraw consent to the use of your personal data
- File a complaint with the Personal Data Protection Commission (PDPC) if you believe your rights have been violated
To exercise your rights, please contact our Data Protection Officer at velu@v-etico.com. We will respond to your request within 30 calendar days.
Please note that we will only disclose personal data to individuals who have registered their data with us, and only after verifying the identity of the requestor.
12. Cookies & Web Beacons
Our Website uses cookies and similar tracking technologies including web beacons. Cookies are small text files stored on your device when you visit a website. A web beacon is a clear picture file used to track your navigation through a website. Both help the Website remember information about your visit to make future visits easier and improve your experience.
For full details on what cookies we use and how to manage them, please refer to our Cookie Policy in Section 2 of this document.
13. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The latest version will always be available at www.thiran.io/privacy-policy. Where appropriate, we will notify you of material changes by email. We encourage you to review this Policy periodically.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer:
| Organisation | V-Etico Services Pte Ltd |
| Website | www.thiran.io |
| DPO Email | velu@v-etico.com |
COOKIE CONSENT POLICY & BANNER
This section provides (1) the Cookie Policy text for your Privacy Policy page, and (2) the ready-to-use cookie consent banner copy to implement on your website.
PART A — Cookie Policy Text (for Privacy Policy Page)
1. What Are Cookies & Web Beacons?
Cookies are small text files stored on your device when you visit a website. They help the website function properly, remember your preferences, and provide analytical data to help us improve your experience.
A web beacon is a clear picture file (also known as a pixel tag or tracking pixel) used to track your navigation through a single website or a series of websites. Together, cookies and web beacons help us understand how users interact with our Website and allow us to deliver a more personalised experience.
2. Types of Cookies We Use
| Cookie Type | Purpose | Examples |
| Essential | Required for the website to function | Session management, security tokens, load balancing |
| Analytics | Help us understand how visitors use our site | Page views, traffic sources, user journey data (e.g. Google Analytics) |
| Preference | Remember your settings and preferences | Language, display preferences, form auto-fill |
| Marketing | Used to deliver relevant advertisements | Ad targeting, remarketing pixels (only with explicit consent) |
3. Managing Cookies
You can control and manage cookies in your browser settings. Most browsers allow you to refuse cookies or delete existing ones. However, disabling essential cookies may affect the functionality of our Website.
To opt out of analytics tracking, you may use browser opt-out tools provided by analytics providers (e.g. Google Analytics Opt-out Browser Add-on).
4. Links to Third-Party Cookies
Some pages on our Website may contain links or embedded content from third-party services (e.g. social media, analytics providers). These third parties may set their own cookies or web beacons on your device. Such cookies are governed by the respective third party’s privacy and cookie policies. We encourage you to review those policies before interacting with third-party content.
5. Consent for Non-Essential Cookies
We will only deploy non-essential cookies (analytics, preference, marketing) after obtaining your explicit consent through our cookie consent banner. You may withdraw your consent at any time by adjusting your cookie preferences on our Website.
PART B — Cookie Consent Banner Copy (Website Implementation)
The following is the exact text and button labels to use in your cookie consent banner:
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🍪 Cookies & Privacy We use cookies and web beacons to improve your experience on www.thiran.io. Essential cookies are necessary for the site to function. We also use analytics cookies to understand how our site is used — but only with your consent. By clicking “Accept All”, you consent to our use of all cookies. You may click “Manage Preferences” to choose which categories of cookies you allow, or “Reject Non-Essential” to allow essential cookies only. For more information, see our Privacy Policy at www.thiran.io/privacy-policy. [ Accept All ] [ Reject Non-Essential ] [ Manage Preferences ] |
Implementation Notes
- Place the banner at the bottom or top of your website, visible on first visit
- Store user consent preferences in a first-party cookie (e.g. cookie_consent=accepted)
- Only load analytics/marketing scripts AFTER consent is granted
- Provide a persistent link (e.g. in the footer) allowing users to update their cookie preferences at any time
- Do not pre-tick optional cookie categories — consent must be freely given
- Log the date, time, and version of the consent banner accepted by each user for compliance records
DATA COLLECTION CONSENT FORM
This section provides (1) a consent form template for use on your website contact/sign-up pages, and (2) guidance on how to implement it correctly.
PART A — Consent Form Template
Use the following fields and consent language for any data collection form on your website:
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Contact / Enquiry Form V-Etico Services Pte Ltd | www.thiran.io Full Name * [ _______________________________________________ ] Email Address * [ _______________________________________________ ] Mobile Number (for WhatsApp) * e.g. +65 9123 4567 [ _______________________________________________ ] Your Message * [ _______________________________________________ ] Consent & Data Protection Declarations ☐ Primary Consent (Required): I consent to V-Etico Services Pte Ltd collecting and using my name, email address, and mobile number to respond to my enquiry, as described in the Privacy Policy at www.thiran.io/privacy-policy. ☐ WhatsApp Communication (Optional): I consent to V-Etico Services Pte Ltd contacting me via WhatsApp on the mobile number provided above for the purpose of responding to my enquiry, providing service updates, and sending relevant communications. I understand I can opt out at any time by messaging “STOP” on WhatsApp or contacting velu@v-etico.com. ☐ Marketing Consent (Optional): I agree to receive updates, news, and promotional emails from V-Etico Services Pte Ltd. I understand I can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting velu@v-etico.com. ☐ Third-Party Sharing (Optional): I consent to V-Etico Services Pte Ltd sharing my contact details with trusted service partners solely for the purpose of fulfilling my enquiry or delivering services I have requested. [ Submit Enquiry ] Your name, email, and mobile number are protected under Singapore’s Personal Data Protection Act 2012. WhatsApp and marketing consents are optional and can be withdrawn at any time. For questions, contact our Data Protection Officer at velu@v-etico.com. |
PART B — Implementation Guidelines
1. Consent Checkbox Rules
- Primary Consent checkbox must be mandatory — the form should not submit without it
- Marketing and Third-Party Sharing checkboxes must be optional and unchecked by default
- Never use pre-ticked checkboxes for any consent — this is a PDPA violation
2. Records of Consent
You are legally required to maintain records of consent. For each form submission, your system should log:
- Date and time of submission
- IP address of the submitting device
- Which consent checkboxes were ticked
- The version of the consent form presented
3. Right to Withdraw Consent
Every marketing email sent must include an unsubscribe link. Upon withdrawal of consent:
- Stop sending marketing communications immediately
- Update your CRM or mailing list to reflect the withdrawal
- Retain a record of the withdrawal date for compliance purposes
- Note that data may still be retained where required by law
4. Access & Correction Requests
Direct users to contact velu@v-etico.com for any access or correction requests. Respond within 30 calendar days as required by the PDPA. Verify the identity of the requestor before disclosing or amending any personal data.
5. Data Minimisation
Only collect data fields that are genuinely necessary. Your website currently collects name, email address, and mobile number for WhatsApp communication. Do not add additional fields (e.g. NRIC, date of birth) without a clear, documented purpose and a corresponding update to this Privacy Policy.
6. Third-Party Service Providers
Where data is processed or stored by third-party service providers (e.g. email marketing platforms, CRM systems, hosting services), ensure that appropriate data processing agreements or contractual safeguards are in place to protect the personal data you share with them.
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Important Disclaimer These documents were prepared for V-Etico Services Pte Ltd as a general PDPA compliance template based on Singapore law as of 19 February 2026. They should be reviewed by a qualified legal professional familiar with your specific business activities before being published or relied upon. V-Etico Services Pte Ltd is responsible for ensuring ongoing compliance with the PDPA and any updates issued by the Personal Data Protection Commission (PDPC). |